FAQ

Getting Started

• How do I customize packing slips and confirmation emails?
• How do I get started if I was previously using Monsoon?
• Do I need to have separate accounts with all of the marketplaces or will Fillz set those up for me?
• Which marketplaces are supported?
• How am I billed for using Fillz?
• I have my own website. Can Fillz manage the inventory there?

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Adding/Configuring Marketplaces

• Are there any special requirements for my marketplace accounts?
• Do I need to have accounts with each market before I can add them?
• How long does it take for changes to be exported and processed?

Inventory

• If I have inventory on Amazon, how do I add it to Fillz?
• What if I don’t have my inventory in a database?
• Can I sort my inventory?
• Can I browse and upload a file from my desktop?
• Can I add one listing or multiple listings directly to the Market?
• Which inventory formats do you support?

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Re-Pricing / Filtering Inventory

• Can I create different prices for different markets?
• Can I re-price my inventory before it is distributed to the marketplaces?
• Do I need to know how to write JavaScript to re-price my inventory?
• What re-pricing scripts do you offer for free?
• Can I Re-Price Automatically?

Orders

• What is the purpose of the different Order Statuses?
• For which markets do I confirm orders?
• Can I request extra charges for my AbeBooks orders through Fillz?
• How do I download orders to my computer?
• Will I get a refund for cancelled orders?
• Why are orders showing on the Marketplace but not on Fillz?

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