You will not be charged commission on orders that have been canceled by a buyer or marketplace if you move them to "Cancelled" status in Fillz before the 2nd day of the month after the order came in. For example, if you received an order on September 3rd and the buyer cancels or requests a refund, as long as you move the order to "Cancelled" status in Fillz before October 2nd, you will not be charged a commission fee for the order.
Moving an order to “Cancelled” status on Fillz DOES NOT cancel the order on the Marketplace. All refunds must processed directly on the Marketplace.
For information about moving orders to Cancelled status in Fillz, click here.