Tokens are generated by eBay to allow third-party services access to eBay accounts. Tokens must be renewed every 15 months.
If you change your eBay password, the existing token Fillz connects to eBay with will be revoked and you will need to re-activate your token in Fillz.
Follow these steps to re-activate your token:
- Log into your Fillz account
- Click on Marketplaces
- Click on the Edit button for eBay
- Click on the Reactivate Token button in the Marketplace Credentials section
- You’ll be redirected to the eBay login page. Once you have entered your login information and clicked to approve Fillz, the token will be renewed.
NOTE: If your eBay exports show as "Suspended" on the Dashboard page of your Fillz account, you will need to additionally un-check the "Suspend exports" box on the Marketplaces->Edit page for each marketplace, then click Save Changes. This will allow Fillz to retry exporting.